A friend of mine who runs a very successful start-up said something very nice recently.
It was about tipping.
Most people tip, like at the salon, or a restaurant or such. If the service was great, we may tip more, and if not that great, then we may tip less.
But he was talking about the brilliant effect of tipping before the service even starts.
His thought process was, that the service providers are often expectant of a tip, but unsure of whether they will get one or not. Because not everyone tips. Hence giving the tip upfront puts the receiver at ease.
But no. In a conversation with his own barber, who he tipped beforehand, he got a different reason. The guy told him that it was not about the surety of money, but the surety of trust. The trust placed on the service provider of superlative service, even before the service began. Such a nice way to think about this isn’t it?