Resort 1: Brand new property. Glistening fixtures and fittings. 2500 sqft room – almost palatial. King-plus size plush bed, with bed warmers. Toiletries from a 5 star brand. Food plated in true 7-star style.
You spend a day here and then need to head back. As you have breakfast, a thought occurs to you. You have a long drive back home. So you request the resort to pack a few slices of bread from the breakfast buffet. “Certainly sir, and may we add some potato fries as well?”. Sure you think. And then ten minutes later, they hand over a small parcel with the food, and also slap a 1500 rupee bill. How do you feel?
Resort 2: Decent property, definitely not new. Fittings have worn out, and the paint is chipping away. 500 sqft room – as much as any other normal hotel room. Queen size bed, with no bells or whistles. Unbranded toiletries. Food is homely and tasty.
You spend a day here and then need to head back. As you have breakfast, a thought occurs to you. You have a long drive back home. So you request the resort to pack a few slices of bread from the breakfast buffet. “Certainly sir”. And then ten minutes later, they hand over a simple parcel with not just bread, but also butter, some fresh juice and a few fruits. “This is on the house sir, thank you for your stay, hope you enjoyed it”. How do you feel?
Which would you prefer – resort 1 or resort 2? Is it about money, or attitude? Do we treat others the same way we want to be treated?
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