On her first day, Patty visited the Union Hall to connect directly with the workforce. Arriving without fanfare, this gesture showed her belief in authentic, people-centered leadership driven by love and respect.
Her next stop was Paradise, California, a town devastated by wildfire. Seeing the lingering effects reinforced her belief that rebuilding was about more than infrastructure—it was about healing and trust.
Patty’s philosophy of love influenced every decision. She introduced a “performance playbook” to foster a culture of improvement and accountability. Love, for her, meant empowering every employee to contribute meaningfully.
By creating an environment of trust and respect, Patty made love a core value at PG&E, nurturing a team motivated to serve the community with dedication and care.
But can such a culture truly exist? Concluded tomorrow!