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Category: empathy

Energetically yours

Came across a very interesting thought. It’s not radical or new. But a different perspective on the same thing.

Who is God?

Most will describe him as an old man with a flowing beard. No, not Santa Claus, although he does fit the description.

Said God apparently gets angry when we do bad things. And if we do good things, then he rewards us.

But is that how we have experienced God? Hardly.

A better way to think of this is that God is just energy. He is the energy that created all of Creation. He is also the one that sustains all of it, and eventually leads to destruction and recycling.

So if everything is God’s energy, what are we doing about it? If we do bad things, then God’s energy gets suppressed. But if we do good things, we practice gratitude, we are kind to others, we are empathetic and compassionate, then we automatically become free flowing channels of God’s energy. Isn’t that incredible?

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Hagglers

Often I’ve seen well-off folks haggle with poor roadside vendors and hawkers, even for chump change.

To an outsider, it might seem trivial, a petty argument over mere cents. But to the haggler, it seems like a battle worth fighting.

Why would someone do this? Maybe because when our lives lack significant worries, we inflate the importance of trivial matters? We focus on the loose coins of our lives, ignoring the wealth of happiness and peace that surrounds us.

The haggling with roadside vendors is simply a euphemism. There may be many such irrelevant and minor things which take up too much of our time, but which we should perhaps wean away from.

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Kind is the new smart

A recent graduation speech at Northwestern University by Gov. Pritzker caught my eye.

And it wasn’t because he was using funny lines from the hit TV sitcom “The Office”, blissfully unaware that the lead actor from the show was in the audience for his own daughter’s graduation (ya, true story!).

He made some lovely points, but the takeaway for me was on the importance of kindness.

Over my many years in politics and business, I have found one thing to be universally true: the kindest person in the room is often the smartest.
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Angry fellwoo

There’s a lovely heartwarming Korean TV series called Extraordinary Attorney Woo.

It focuses on autism and how anyone with such a disorder needs to be encouraged as they too can contribute to society. What we call normal, is perhaps just our own condescending and deluded version of how we see the world and expect it to function.

One scene I loved was when Attorney Woo-Young-Woo is shouted at by her superior at work.

If it was me in her place, it would have shaken me to the core. And I’d have been thinking about the incident for months thereafter.

But Attorney Woo? Being autistic, she doesn’t grasp emotions like anger instinctively. Instead she says, “Oh, your cheeks are getting red, your voice is rising, your ears are flexing, your nostrils are enlarging, your eyebrows are pointing upwards, oh – that means you must be getting angry!”

Deconstructed this way, that’s all anger really is, isn’t it? Why should we take the actions of someone else to our hearts?

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“Love bombing”

Haven’t come across this term until just reading it in the paper now. To “bomb” someone or smother them with so much love that they will completely forget their ill-intent.

Apparently this is being used by a supermarket chain in the UK. They had been seeing a rise in theft and shoplifting from their stores.

How did they combat this? By training their staff to be extra polite, extra helpful and extra caring towards every single customer that walks in.

Apparently it works, and it makes shoplifters think twice before squrrelling things out the store!

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Slow coach

It’s absolutely irritating when you want to get to some place quickly, but there’s a guy on the road driving incredibly slowly in front. The pace of traffic on the sides is such that you don’t get even a chance to swerve onto another lane and zoom past the slowpoke.

While I’d wonder why people would go so slow ever, I got a taste of my own medicine recently, and boy was it an eye opener!

A relative had just had a surgery done, and it was my duty to drive said person back from the hospital to the home. Roads where I live are bad, to put it mildly, and so I was asked to drive not more than 20 kilometers per hour at best.

Any rough bumps meant my relative who had just got a number of stitches post-surgery would feel insufferable pain. It was my turn to be the slow coach on the road, as angry drivers-by honked their anger to me, no matter whether my hazard light was on or not. Oh what a lovely lesson in empathy it was for me!

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International Meatless Day – again?

Yesterday was International Meatless Day. But ideally every day should be this day. Not just one random day in the year. Kill and make merry 364 days, but celebrate one day for animals. Not a good way.

I wasn’t planning on continuing a post on this topic today. But I opened the Amazing Simple Gita written by my Guru just now and randomly chanced upon shloka 17 in chapter 18. Here’s what he has written, and so beautifully yet pointedly:

When we know that soul does not perish, when body perishes, what happens to the victims of violence, say animals? Who does justice to the 10 billion land animals that are slaughtered each year for satisfying our taste buds? Retribution by karmic laws takes place. The eater now becomes the eaten, and the eaten becomes the slaughterer. You may prevent for a while world wars. But hatred, violence, terrorism, all borne of selfishness, cannot be eliminated, and they replace wars. 

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International Meatless Day

Today is International Meatless Day. The 25th of November each year. I didn’t know about it till I read it in the paper. There was a thought provoking article by Dada JP Vaswani about this. Here are some excerpts, verbatim:

1. Reverence for nature is essential, including for the birds and bees, whom I love to call our younger brothers and sisters.

2. My vision of unity and fellowship and brotherhood is of a world in which the right to life is accorded to every creature that breathes the breath of life.

3. We cannot take away that which we cannot give and since we cannot give life to a dead creature we have no right to take away the life of a living one.

4. We cannot speak of dharma, we cannot speak of creation as one family until we stop the exploitation of animals – until we stop all killing! All killing must be stopped for the simple reason that if man kills an animal for food he will not hesitate to kill a fellow human being whom he regards as an enemy.

5. No nation can be free until it’s animals are free. We cannot call this world our own family until all forms of exploitation cease.

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El Genioso

Everybody wants to be a genius. But not everyone is. Most aren’t. Wikipedia actually doesn’t even have a proper definition. It says there’s no way to quantify any thresholds on who makes it to genius and who doesn’t. IQ 200, and hence confirmed genius? Nope, no such thing.

In a podcast hosted by author and optimist Simon Sinek, he talks about how the word genius was originally not even a trait. The word came from ancient Rome, where genius was actually a good spirit that every human being was thought to be protected and guided by. So it was never “you are a genius” but that “you have a genius”. Along the way of course all this got corrupted.

Simon also posted this once:

The genius at the top doesn't make the team look good. A good team makes the person at the top look like a genius.

There’s no need to be a genius and lose sleep over it. Instead, it’s more important to be ge-nice, i.e. a nice human being.

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Selflessly sweet

There’s an Indian sweet dish named Rasgulla or roshogulla as the locals call it. It was invented in the city of Kolkata in India, back in the 1860s.

The sweet has two components, a white ball made of cottage cheese and an accompanying sweet brine. For anyone who has eaten this divinely indulgent dish, the sweet syrup and the ball are inseparable.

But did you know, that the very first version of rasgulla only had the white ball. No syrup. No liquid. No brine.

How did that come about then? Because of empathy!

The inventor, one Nobin Chandra Das, wanted to help quench the parched throats of his customers. They would often come to him on a hot day, and eating a dry ball of cottage cheese, no matter how sweet, would hardly be of help. So he added the brine. What a sweet gesture!

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Taxiing

Heard a real-life experience from a friend who visited Singapore as a tourist with his family. The cabbie who picked them up was super friendly and a genuinely nice person. His only aim? To ensure his just-landed clients have a wonderful and memorable stay. Some of the things he did for this?

  1. Going out of the way to suggest places to shop, visit, eat and sightsee.
  2. Putting Hindi music in his car even though he himself couldn’t understand the language.
  3. Gifting my friend’s daughters barbie dolls on the last day as they headed back to the airport. Why? Because the two girls had been chatting about Barbies a lot the prior few days!

To me, this is karma yoga, doing one’s duty to the best of their ability. It is very easy to be dull and morose and conclude that “I’m only a taxi driver, what can I do?”

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How much to donate?

Took a rickshaw ride to the metro station today. Turned out to be a very expensive one. Instead of paying x, I paid 10x.

Why? Because the rickshaw driver got a 10-second call in between, told me he just got news that his wife delivered twins, and congratulated himself. He then said all was good till 5 days ago when his father passed away. And that his wife was in ICU and that he had no money to buy her medicines. He wiped a (possibly) non-existent tear from his left eye too, whilst slapping his forehead a few times.

I gave him a little cash, and he asked for more because “medicines are expensive”. I told him that’s all I had, and he motioned to the QR code stuck on his vehicle and said I could transfer the money to him. To which I reminded him that the meter showed x, and that I’d just paid him 10x.

Even 10x really wasn’t a very big number – hardly anything. Maybe I should have been more generous – because what if he was being genuine? But some of this also seemed like it was pre-rehearsed. Was he lying? Was this a scam? I have no clue. No way of finding out.

My Guru says a) donate 10% of your post-tax income, and b) to make said donation only to the cause he has selected (education for the underprivileged). Why ‘only‘? Because he has already done the research, and knows the practical difficulties of trying to help everyone and supporting every cause. While ad-hoc folks asking for money like the example today is not uncommon in India, following principles ‘a’ and ‘b’ is what gives me peace of mind.

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Vocal for social

Imagine a chaotic check-in scene at an airport. At least 300 passengers are waiting for their turn to dump their luggages and collect their boarding passes. All in serpentine queues that would put a new iPhone launch line to shame.

There are many that have their flights departing in under an hour, and so the line-cutting begins. It’s chaos. It’s madness. It’s chaotic madness.

And then as one elderly chap begins to raise his voice against the (terribly) understaffed counters, a smart employee in counter 1 asks him to come over so that he could quickly be serviced, and more importantly, silenced.

What would most people do in such a situation? Take the shortcut right? The guy should have quickly taken his family to that counter, cutting ahead of at least a 100 passengers, simply because he raised his voice.

But that’s not what he did. He made his family stay back in line, went to that counter and reprimanded the employee for encouraging such shortcut behavior. He then proceeded to manage the line (and force other cutters to go back in-line) until his family got to the counter, after waiting in line. A role model citizen if there was one!

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Concluder

It was my good fortune to visit a devout family recently.

Everyone gathered around their altar for a beautiful aarti.

Wonderful bhajans were sung, bells were rung, and the essence of agarbatti filled the air.

Everyone was engrossed in the Lord, while the old grandfather in the house was lying on the couch in the next room, engrossed in a cricket match.

“Why would he not come here?”, I thought to myself. I quickly concluded in my mind: “He must be one of those staunch atheists. Completely against what the rest of the family believes in, preferring his favorite sports to anything remotely spiritual.”

Until, a few days later, I saw the old man again, this time in a wheelchair. He couldn’t even stand up on his own, let alone walk. No wonder he didn’t join the ritual. A fitting lesson for the concluder in me.

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Dozer reality

One ex-colleague in a previous workplace used to sometimes nod off during meetings.

This obviously became a well known joke.

People being people, no matter their age, would even create a meme video or two.

Not that he dozed off every day during every meeting, but there were a few occassions.

While its easy to conclude many things including his lack of interest and what not, the reality was different (which we can rarely see on the surface).

His kid needed a special school, which was 2 hours away from his work. He sacrificed proximity to his workplace for the sake of his child. Which meant he had to use public transport to commute 4 hours a day, also necessitating waking up 2 hours earlier than most. Given he was very good at his work, a 5 minute snooze means nothing no?

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CEO gets Tesla!

No big deal this blog post title you’d think. A CEO, rich fellow, can easily afford one. Okay now forget and move on.

But wait, this Tesla was not bought by the CEO, but gifted to him. And not just by anyone, but by his own employees. Wow, your own employees coming together and gifting a car worth USD 70,000! No mean feat.

How did this come about?

The CEO is Dan Price, the founder of Gravity Payments, a payments processing company. In 2016, he was drawing a million dollar salary, while some of his employees were struggling to make ends meet, getting paid only USD 35,000 a year.

What did Mr. Price do? Something unheard of. He cut his own salary by a ridiculous 94%, and distributed the cut across all the other employees, such that the minimum wage at his company rose to USD 70,000!

By keeping his employees happy, the revenues of the company grew sharply. Isn’t this a great lesson in empathy?

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Regarding

Came across an interesting theory that differentiates humans and animals.

Animals are said to be ‘self-regarding’ in nature. This means that when they communicate, they are always talking about themselves. Like “I’m hungry”, “I’m angry”, “I’m excited”, “I’m looking for a mate”, “I’m a part of this group” and so on.

Humans are ‘other-regarding’ because we are able to reference external objects.

This is very rare in the animal world, except for alarm calls, as you would know if you’ve been on any jungle safari. The safari guide would quickly be able to identify warning calls from Samba deer or specific monkeys, as these animals try to warn others around them.

But this is not rare at all for humans, because we can think in other people’s terms, and communicate through empathy and compassion as well. Despite this amazing superpower, most people choose to only talk and think about themselves. What irony ?

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Secret goals

The title of this blog post might have you think that maybe some goals should be kept secret. Or that there might already be some secret goals. Or that all goals are secret. Those who don’t have any goals at all may wonder what all the hoopla is about!

There is evidence that it is best to keep one’s goals (especially the big ones) secret.

An NYU study in 2009 found this. Pretty startling.

A lot of people love to toot their own horns, whether on social media or in real life, and whether for minor achievements, or major goals.

Why does keeping your goals a secret matter? This is what the study found. That telling others about your goals apparently creates an unconscious win – tricking our minds into thinking that we have already accomplished the goal.

An important goal would hence be to keep all future goals a secret. My lips are sealed ??

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6 months to… part 1 of 3

There’s an outstanding short-book that I just finished reading.

It’s called 6 Months To Live, and written by Dr. Sangeeta Raman Girdhar.

The book is only about 70-odd pages long, and can easily be finished in one sitting, and within the hour.

But the convenient length of the book not the reason everyone should read it.

What the book captures so beautifully, is a combination of 4 things:

  1. What all a loved one goes through when faced with a terminal disease
  2. What the immediate family of this person goes through
  3. What life lessons and spiritual lessons we can each take away, especially if (God-forbid) put in such circumstances
  4. How to deal with cancer, and even make micro lifestyle changes to prevent it

I’m going to share a few powerful takeaways from the book over the next couple of days, but the book has much more than just these, so do consider reading it. The author is my cousin sister, who is an amazing human being. The least I can do is feature her work on FHN! The book is available here.

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Empathasking

Recently a friend and I were exchanging interview notes. She’s got a lot of experience taking interviews, and I have very little.

Most interviews, as we all know, start with the (in)famous “So, tell me about yourself.”

This is a great question isn’t it? Because everyone likes to talk, and self-help books tell us that we must listen more. So what better way than to begin an interview by asking the candidate to talk about themselves?

Except, that an interview is not a “normal” conversation, where above self-help suggestions would apply directly.

The other person, the candidate, is obviously anxious, stressed, nervous – and what else, who knows. So this experienced friend told me that it’s a very good idea to break ice by starting to talk about myself, as the interviewer, who I am as a person, what got me here, what I love about my job, maybe a little about my family, all wrapped up in 2-3 minutes. This allows the other person to relax, and be their usual self, rather than drone on from a prepared mental note titled “about myself”.

Always good to find empathy even in the smallest of things, don’t you agree?

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Across the road

Why did the chicken cross the road? Because it wanted to get to the other side!

And why did the kitten cross the road? Because someone taped the kitty to the chicken of course!

Okay okay, my apologies, worst joke in the world. But I actually did see the video of a kitty trying to cross the road. Not because it wanted to, but because it just unknowingly scampered into the centre of a 6 lane highway.

So many vehicles, all zooming past at breakneck speed. The kitten obviously had little clue of its bearings. It was afraid, and probably did the worst thing. Instead of trying to run to either side of the road, it just lay down still.

Car after truck after bus after car is seen swerving in last ditch attempts to save the helpless creature. Some drivers expertly manoeuvre their cars to ensure they pass cleanly over the baby.

Until one fellow puts on his hazard lights, stops his car a few feet away from the kitty, steps out, picks the baby up, cuddles it in his arms, takes it with him into his car, and drives away.

Such empathy. And one lucky kitty.

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Measuring excellence

Jim Collins is an author who needs no introduction. In one of his defining studies, he has distilled down the excellence factors for any company, to 3 core elements. These are:

  1. Superior results (the company can be amazing on paper, but it needs to win in the real world)
  2. Distinctive impact (if the company disappeared, would it matter?)
  3. Lasting endurance (not just a one-hit wonder)

While these are amazing insights for companies, I also couldn’t help but realize these are amazing ideals for anyone striving for excellence to try living up to.

  1. Superior results – irrespective of the profession, can our clients feel they always get the best only with us?
  2. Distinctive impact – of course no one is indispensable and all that; but even so, if we disappeared from the earth tomorrow, how many people would miss us? Would we have left behind a legacy? Not for the money we provide others, but the compassion, listening ear, love and warmth?
  3. Lasting endurance – it’s easy to be good to people once or twice, but to do that lifelong? That would be most beneficial, not just to those being helped, but to the doer. A non-stop selfless attitude is no different from the pinnacle of spirituality.
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Creator Groomer

Most of us are working our day jobs, doing mundane stuff, often not liking it much.

And many companies too do not expect their employees to grow beyond a point either.

Seniors want to ensure their own seats are secure, and often happy slave-driving their juniors – and to make sure they do not leave the firm for whatever reason. Everyone is just thinking about themselves all the time.

But I came across a startup recently. The founder wrote an open letter, which to me was quite a lovely way to think about work.

His point, was that there are so many problems to be solved in the world. And folks working with him were encouraged to take risks, to disrupt, to be fearless, and to build and scale products with impatient optimism.

He also said, that if any of his employees would leave to found another startup, then he would go out of his way to invest in that new business.

Not just that, he would also enable the new startup to access his own set of VC/PE investors. How awesome is that?!

Not just giving jobs, but funding a potential job creator. Not just being a leader, but being a leader groomer! The magic truly happens when one thinks selflessly about others.

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What do we know?

Here are some common and seemingly innocuous questions one may be asking. All good until we think of possible but unexpected answers.

  1. On someone’s physical features. [Maybe they have thyroid / other issues and have been on medication, what do we know?]
  2. On someone’s employment status. [Maybe they have enough money saved / aren’t getting a job despite trying, what do we know?]
  3. On someone’s house and car. [Maybe they do not wish to show off / maybe they wish to show off / in any case a US$ 1 million house or car only indicate that the person had 1 million, which they don’t now; what do we know?]
  4. On someone’s kids. [Maybe the kids are autistic, maybe they have special needs, what do we know?]
  5. On someone’s social media posts. [Those posts couldn’t be further from the truth, so best to ignore, and what do we know?]
  6. On someone’s marital status. [Maybe they are unable to find the right person, or are headed for a divorce, what do we know?]
  7. On someone’s education and career choices. [Maybe they came from a poor background, needed to start earning quickly, what do we know?]
  8. On someone’s behaviour and biases. [Maybe they had a troubled upbringing, what do we know?]

Everyone is constantly fighting their own battles. Compassion and empathy rules the world – both material and spiritual.

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Empavert

The world loves extroverts. These people are chatty, gregarious, always have stories to tell, and seem to get along so easily.

Introverts on the other hand, seem to struggle to get along with most, and prefer to be curled up with a book rather than the centre of attention in a pub.

A book called Quiet by Susain Cain explores how introverts are actually very powerful, can think deeply and make massive contributions to the world in their own ways.

But maybe extroverts and introverts as defined by outward behaviour is irrelevant, even though that is what catches the eye. Dig a little deeper, and what may really matter is empathy.

One can make quick and superficial judgements about people looking at how they behave in public (intro or extro). But when someone goes the extra mile, out of the way to do something for someone else, that is the true basis for a sustainable relationship. In this respect, even an introvert could be an extrovert, by thinking about the other person selflessly.

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C for critical

Many years ago, a boss I had, got angry at me. It wasn’t just a passing one, but the type where the other person goes red in the face.

I was new to the team, yet to figure out its workings, and also tired from working literally 24×7.

But it wasn’t enough, and I was reprimanded constantly. Needless to say, I resigned from that job in about 6 months time.

Cut to today, and I don’t remember anything about why exactly I was scolded and picked on so much by that boss.

What were those 2-3 typos in the 100-deck presentation, or the slide sequence that he didn’t like, or the one tab in the excel sheet which was formatted slightly differently from the other 30? I have no recollection whatsoever.

Despite spending 6 months there (i.e. 6 months x 24 x 7), I cannot even remember what projects I worked on during that time – and there were many!

But one thing that keeps coming back? Those scenes of anger and finger-pointing. The humiliation I felt. The incompetence I felt. The inability of the other person to communicate well. It was all devastating.

The emotion remained, but the message disappeared. So is criticism really the answer? Continued tomorrow…

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Placebo

We know the placebo effect. For those who are sick, sometimes even just pills that have nothing in them seems to do the trick.

The recent vaccination drives for Covid also has led people to talk about this. “I had no side effects whatsoever. Maybe I was just given saline, who knows, haha.”

There are many other placebos in life too.

Like the presence of a mother for her baby. The baby crawls a few steps ahead, and then turns back to check if the mom is looking. And then crawls forward again. The crawling is done by the baby only, not the mommy.

Keeping the light on, for someone afraid of the dark, is a similar example. What lurks in the dark would lurk in the light too. But the light gives comfort.

On calls, sometimes we can’t hear the other side clearly. And we let them know. And the other party after 5 seconds says, “Is it better now?”, without having done a thing.

Placebos abound, and they are good. Especially from a mental health point of view. Sometimes, many times, we cannot be of any real help. But just being there, even as a statue, if someone really needs us, that passive presence can make all the difference in the world to them.

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Critiques

Author Dale Carnegie of the bestseller How to Win Friends and Influence People says “Criticize in private, but praise in public.” We saw this nearly a year ago here.

It might seem like obvious advice, but do not be fooled by its simplicity. Just recently, I was part of a call, which had one senior person pulling up several others for something not done by them. The big boss of many of those being picked on was also present on the call.

To be sure, the person pointing the finger was by no means wrong – he had his facts straight – the accused had been tardy, they had not done their work well, they had not informed their superiors about gaps in the information and so on.

But did any of that matter? Not one bit. The call quickly morphed into a verbal brawl, with people supporting themselves, and proving why they were right and then heaping accusations back and forth. Could have just had some nice popcorn on the side and …

But really, it is so hard to put this advice into practise I suppose. It might seem like it takes longer to have 1-on-1 calls with five people rather than just lambaste 5 people on one call. But the negative effects of that one badly organized call can be far worse, as was the case. Preferably, never criticize at all, but if it must be done, then it can be done with empathy, in private, with examples from one’s own life as well, and also leading by example. That would be true leadership.

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Quattro-manageria

According to Harvard Business Review, there are 4 types of Managers. These are Teacher, Cheerleader, Always-on and Connector.

Without knowing anything about these except their names, I’d have thought either the cheerleader or the teacher would be the best. Why? Because the cheerleader manager probably cheers you on, encourages you and appreciates your work. Great way to be motivated and move ahead don’t you think? While the teacher manager might be there to teach you whatever you need to know, and help in your learning process.

The definition of an always-on manager is one who available at any time for questions, feedback or even to just listen. But apparently it’s the connector manager who is the best of all the four.

The connector manager helps by making the most of his/her network – whether with another team member, partner, customer, friend etc. in order to expand the spectrum of teachers you have at your disposal. This is because such a manager realizes it’s impossible for one person to know everything.

The outcome? Apparently connector managers build the strongest, most effective teams, tripling the likelihood that direct reports will be high performers and boost employee engagement by 40%. Pretty impressive!

My takeaway is to try and live the life of a connector-manager for the benefit of everyone around me – irrespective of whether I manage a team at work or not. What do you think? How will you implement this? All suggestions welcome.

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Deconstruction

We hear the labourers chattering all day. The flyover near our house. It is getting constructed. It has been like this for two years now.

The daily noise – massive thuds, drilling machines ramming deep into the earth, the sounds of cranes and bulldozers, not to mention – the bright lights and sirens that flash even at 2 am. No matter the day – whether we have an important client call, or a Sunday morning off, or wish to sneak in a meditation session – the din sometimes is unbearable, chaotic and equally unloved by one and all.

But flip this over. These are men and women on a mission. Not to just construct a bridge, but to also construct their lives. Or rather to prevent it from deconstruction. How much can these daily wagers really earn? Hardly enough to make ends meet. And they need to send money back to their families in their villages too?

While we sleep in double glassed sound-proofed air-conditioned high-rises, these folks melt in the sun, puff in the dust, and sleep huddled in reprehensible accommodations. We can only think “When will this bridge get completed, so that my travel time in my luxury car can get cut in half.” They on the other hand, may never get a chance to use this bridge, or maybe only in an overcrowded bus in the sweltering heat. Soon after they are done here, they will be transported to yet another construction site, nearby, far away, who knows. It is always one day at a time.

Why could we not have been born into their place? We very well could have. We just got really lucky. Let us begin our day with gratitude for this fact.

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Giving like this

It is one thing to talk about selflessness and empathy and caring for others etc. While it is something else altogether to put this into practice, especially with irredeemable consequences.

85 year old Narayanrao Dabhadkar was immortalized in the last week of April 2021. Having experienced complications from COVID, his family took him to a nearby hospital. As is perhaps well known, oxygen, beds, remdesevir and other important treatment necessities have been in very short supply in India.

The family of this 85-year old man somehow got an ICU bed after running from pillar to post. But while waiting there, Mr. Narayanrao saw out the window and noted a young lady and her kids wailing and begging the hospital authorities to admit her 40-year old husband who was also infected by COVID and in a very bad state. Narayanrao immediately decided to relinquish his bed, and offered it to the lady. His thought process was, “I have lived a wonderful life to 85, now let the younger ones live.” He went home, no bed, minimal treatment, and passed away a few days later.

Many times we think twice about giving up an object that belongs to us. We don’t want to part with or share our living space, money, food, vehicles, books, cutlery, time and so many other things. This man parted with his life. If there is something to learn about selflessness, compassion and empathy, this is the real-life story that teaches it to me. May he rest in peace.

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Weight and watch

Is it possible to give someone specific advice without hurting them? Here is one example of how my Guru did it.

One of the satsangis had put on a lot of weight. Obviously this wasn’t good from a health point of view. Of course one could just tell her point blank, “Hey, you are fat, and this is unhealthy, please follow a strict diet and exercise plan, or else you will land up in a hospital one day.”

Although that is the truth, it is also a very harsh way of putting it across.

My Guru instead was generally chatting with the woman, on matters not even remotely related to health or fitness. And he just added at the end, “Hey do you see that other woman over there? She was telling me that she reduced 10 kilos in the last 3 months.” The lady’s ears immediately perked up and she asked, “Oh wow, how did she do that Guruji?” To which he replied, “1 spoon less, 5 minutes early.” (which means don’t do anything drastic like a crash diet because those are unsustainable, instead eat 1 spoon less and hit the sack 5 minutes earlier progressively)

That’s it – zero hurting and zero criticism!

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Free delivery

We are all getting more and more accustomed to food delivery – either on Swiggy or Zomato or Uber Eats and other similar services. We may have even seen many delivery executives zoom past on bikes or mopeds, as they hurry to fulfil their orders on time.

Usually, deliveries are well on time. A few days ago, there was a delivery guy who was about 10 minutes late. So I called him up and checked to see what he was up to, as his geolocation marker on the app had gone stationary. He immediately picked up, and apologized, and said that he got lost a bit and was coming soon. He enquired some directions with me, and then he was on his way he said. Another 8-10 minutes went by, and I was wondering why he would take so long given where his map was showing him.

He arrived a few minutes later at top speed and screeched to a halt, all sweaty. The reason? He was on a tiny bicycle, not a flashy bike or moped. No electricity / petrol to power him up. His legs probably got tired too, with multiple cycling trips this way. But he apologized again, and handed the parcel over with a big smile. Surely this is not his passion or calling – but he is doing this job to earn some side income – likely to make ends meet. But such a person is often at the receiving end of all sorts of abuses – with hungry and angry callers lambasting him.

We can all help such people by not just being nice to them, but also tipping them. And by more than just tiny amounts. One way, is to pay forward to them any discounts we would have received. At least in India, every payment option (credit card, pay later, netbanking etc.) offers plenty of discounts, free deliveries and cashbacks. I try to transfer all such savings/discounts as a tip to the delivery person. It’s the least we can do for their efforts in such trying circumstances (lockdowns).

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How to be

The grandfather has a blood pressure problem and is trying to get it cured. But it involves staying off a number of foods, which is very hard.

The grandmother has an ownership problem – what with so many activities but getting no credit from the family members.

The father has a time problem – stuck with office work all day, and also having to take nonsense from superiors and others to make ends meet, leaving him stressed and unable to spend time with his family. Not very different from the what the grandfather did once upon a time but not that long ago.

The mother has no life of her own – what with it being entirely devoted to her family. One or more of the kids (or even her husband) is always sick or wanting something else and she ends up always sacrificing, not very different from what the grandmother did once upon a time but not that long ago.

And the kids? Well they are growing up fast. But they too struggle in school, with peer pressure, at home with habits and chores, and with themselves too – having to deal with all sorts of insecurities.

From the outside, it might seem like everyone is always overestimating their problems. It’s easy to tell the grandpa/grandma/dad/mom/kids to just take a chill pill – and that things will settle down. That these are such simple issues that can easily be resolved. But then why do these feel so familiar? Why do we all go through these phases all the time?

It is because we have insufficient control over our minds. And this is not a condescending remark – rather one we should be empathetic about. Hence one of my favourite quotes. “Everyone you meet is fighting a battle you know nothing about. Hence be kind. Always.”

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So passionate

The whole world seems to be trying to find it’s passion. Everyone going to office to work is unhappy about something or the other. “Why am I even doing this? I wish I could be passionate about my job. I wish I could find my real calling in life.”

Most of the stories of people suddenly chancing upon their ‘passion’, and then becoming overnight stars are all horsecrap. The janitor who became a singing sensation on Somebody’s Got Talent? He practised his vocal chords off to the point of tearing them for only the past 30 years – and also kept his janitor job to boot. One day, as it would seem, his passion came calling.

We’ve to be clear about what passion is, and what inspiration is or excitement is. If looking at an artist do his work, or Steve Jobs or Elon Musk do theirs makes us want where they are, then we are only wanting the end result. It is unlikely we will have the perseverance and grit to even withstand their naysayers, let alone send rockets to distant planets. Everyone’s life is hard – to varying degrees of course, but the easiest way to make it easy, is to love thy work.

Whatever the work may be, if we can do it with 100% focus on the work, this very moment, without thinking of anything else, then the kind of quality we will give to our work will be unmatched. Also, if we give this kind of quality to our work for long periods of time, the same work will automatically be seen by others to be our passion. Finally, if we can add compassion to passion, that will take it to the next level.

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Bharatha 600BC

There is an awesome board game called Bharatha 600BC, created and released by a company called GoIndia Games. It’s quite unique because such games that are made in India are rare. The map of the game itself is beautiful – featuring ancient India from – you guessed it – 600 BC!

The game makes for fun family bonding time – especially offering a clean hour or three. ‘Clean’ meaning no screen diversions (mobiles, tablets, TVs etc) – wow is that even possible these days?

The board game has plenty of paths to victory – and one can use tact, strategy, battle, speed, rationing (i.e. hoarding) of resources, using special cards – you name it.

One interesting thing that happens when we play with my mother, is that she will never battle, and she will also always ‘give up’ resources for the rest of the family to win. “Oh, how can I battle my own son!”, or “You want resources, here take mine” – much to the groans of others “come on ma, this is supposed to be a competitive game – leave your familial bonds aside!”

While there are groans during the game, one must look behind the curtain. The motherly love kicks in with feelings of compassion overruling everything else – and not just during board games but even otherwise. What if we too can apply such compassion/empathy all the time. Just like the Guru does. Wouldn’t that be the true application of everything we learn in our scriptures?

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The one formula for success – part 3

Here’s an example of how to put yourself in someone else’s shoes – from a conversation between my Guru and I recently.

I had kept a vow for donating some money to Tirupati (a large and famous temple in south India) if some specific important event took place in my life. Like Guruji says, it is very important for everyone to set lofty goals, work towards them, pray for them, and if those goals are achieved, then unabashedly do something in return.

When said event did work out (miraculously!), it was time to keep up my end of the bargain. But I had a conflicting thought. Should I donate to Tirupati? Or should I donate to the cause of my Guru? So I asked my Guru. “If it’s just money, can I not give to your cause Guruji? Why Tirupati? Isn’t God and his money fungible?”

To which he had a wonderful answer, and such an answer is only possible if he put himself in my shoes. Because from his point of view, he has already realized Brahman and moksha and liberation, and to him these material differences do not matter!

But to me as one who is faaaaaaar away from such realized states, he said simply, “What if something bad happens tomorrow? Then it is possible I might connect the dots? That it is because I did not donate to Tirupati as planned but instead gave the money off to another cause, that there was a hole left to be plugged at Tirupati?” Instead my Guru told me to go and happily give to Tirupati, and then also pray to the Lord there to give me more money so that I can donate to the other causes with even more fervour. Win-win?

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The one formula for success – part 2

We saw yesterday how Dale Carnegie says there’s only one thing we need to do to be successful, whether in personal relationships or in a professional setting. And this is to put ourselves in other people’s shoes.

Sounds easy. Yes, but very hard to apply, isn’t it? What prevents us from viewing things from another’s perspective?

Adi Shankara in his commentary Vivekachoodamani, says that there is one and only one hurdle. The ego.

How to get rid of this ego? He says that there are 2 pillars to this ego.
1. Selfish desire
2. Selfish action

1 causes 2. and 2 reinforces 1. And the cycle repeats ad infinitum.

How to break out of this? By performing actions for others. Seva. Service. That’s the only way Adi Shankara says. The more we think for (not about) others and work for others, the less time we have to worry about ourselves, and the lesser the ego becomes, automatically.

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True greatness

Traditionally, we equate greatness to money, wealth, fame, riches, cars, bungalows, yachts, CEOs, Chairmen, senior management, foreign travel, foreign vacations, first and business class, limousines and a variety of other things.

But Martin Luther King Jr. had the final word on this.

Everybody can be great…because anybody can serve. You don’t have to have a college degree to serve. You don’t have to make your subject and verb agree to serve. You only need a heart full of grace. A soul generated by love.

He understood that greatness wasn’t about oneself, but how much one could use themselves for others.

No different from what Lord Krishna states in the Gita. As my Guru observes in the purport after chapter 13 verse 26 in his Amazing Simple Gita, “Many missions have realized that if we keep only the goal of realising the Lord we will tend towards laziness with only arguments and discussions. Prabhupad for example made it very clear that devotion means devotional service, chanting sixteen malas, trikala pooja etc is important but afterwards what will we be doing – we should be doing seva (service), spreading this knowledge, making more and more people noble and good.”

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Free size

Here’s the thing about self-help and spirituality. One size rarely fits all. The goal is the same – to attain moksha or liberation. But the paths are many. Krishna tells Arjuna about karma yoga, bhakti yoga and jnana yoga in the Gita. Even within these, the actual methods to be followed could be different. One might see great success following a 15-minute meditation plan a day. Others might struggle despite an hour of chanting.

In Dale Carnegie’s (DC) How to Win Friends and Influence People, there is a superb statement. The secret he says, is to interest people and build in them a genuine want, if you need them to do something for you. He gives a couple of solid examples too – such as how to get an irate tenant to pay his full rent rather than leave midway, and how a poor newspaper owner got a celebrity to write a star column on his paper.

But as he himself says, a common pushback would be, “Hey these examples are fine, but do these principles work for the tough monsters I have to face in my daily life?”

Here is DC’s amazing response. “You may be right. Nothing will work in all cases. And nothing will work with all people. If you are satisfied with the results you are now getting, then why change? If you are not satisfied, then why not experiment?”

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Talk the walk

Many many years ago, a man and his mentor were at a railway station. They came across an elderly couple, probably in their eighties, their frail bodies clothed in rags and their arms outstretched, begging for alms. The mentor handed his man a crisp 100 rupee note. “Please go and get this changed into smaller denominations.” When the man came back with smaller notes and coins, his mentor told him, “Now please put all of the notes and coins into their begging bowls.”

The mentee did as he was instructed. He then had a follow up question for his mentor. “Sir, I thought you asked me to get the smaller denominations so that you could maybe put 10 rupees into the bowl, and not the full 100. If you anyway wanted to put the 100, then why did you not use the 100 rupee note directly?”

The mentor said, “Two reasons, my dear. First, they are an old couple, and their safety is paramount. If we leave a larger note out there, it is possible or even likely others might thrash them and steal it. Or a policeman might bully them, querying where they found (stole) such a large note. Secondly, it’s a mind trick, in favour of the couple. If their bowl has just one 100 rupee note, it is unlikely they will get more. But if they have several smaller notes and coins, more people might come up and donate. This is because people do not like to be the first and only, but most are happy to follow suit once someone has already raised their hands first.”

The man was elated by the outstanding lesson on empathy he had just learned. Not just in talk, but in walk as well. All glories to such realized souls.

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Carma

At the valet parking area of a renowned 5 star hotel, the owner of an old and tiny Hyundai i10 was waiting for his car to be brought to him.

He watched, as the valets buzzed about, servicing their guests and deftly moving from car to car. One valet drove up in great style in a brand new Mercedes Benz AMG GLE Coupe. The Coupe owner took the keys and handed the valet a crisp couple of notes. The smile on the valet’s face was telling of his satisfaction.

The compact car owner thought to himself, “Wow these valets have it so good. I can’t even dream of driving these sporty beauties. That Mercedes GLE is a special edition model – just 10 of them in the whole world!”

Little did he know the thoughts running in the valet’s mind. “Oh these rich folks – such show-offs. And having to drive their cars? Back and forth, back and forth, from the reception area to the parking lot, a 100 times a day. Can there be anything more repetitive and boring? With the money I make, I barely make ends meet. My school going son would love it so much if I could own even just a simple car. Even an old dilapidated Hyundai i10 would be perfect.”

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How to get others to like us

Swami Vivekananda used to say that the allure of a man is predicated on two things. The first is the ability to speak and sway with the spoken word. The second is the inner personality. While we may believe the former to be more important, Swamiji actually gave the latter more importance, saying it contributed over two-thirds to a person’s image.

Irrespective of which is more important, it is clear that we must work on ourselves, rather than expecting the world to accept us. Encouragingly, the acceptance will come unsolicited, if we become the best versions of ourselves.

We can read more, listen to podcasts more, watch more YouTube to pickup new skills or even join classes to increase our overall awareness of various art forms. These are all great, and must be pursued.

But an even better way to improve and completely transform the inner personality, is to serve others selflessly. The service is not rendered for anyone else, but for our own benefit, as it helps keep us grounded in this otherwise age of excesses. We could start simple – by helping someone unasked, once a week. Maybe a friend is going through a tough time and needs someone to listen, or a student needs some math tutoring, or a neighbour is sick and is struggling with cooking and managing their home. Whatever the case may be, anything done for others, with genuine interest in their well being, can surely find us a place in their hearts. This is far more productive and efficient than learning a new skill and attempting to impress someone.

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Good to Great, or the reverse

When Hanuman went to Lanka to rescue Sita, he laid eyes on Ravana for the first time. He described Ravana as “shining like a thousand suns”. He also remarked, “When it comes to greatness, Ravana might well be ahead. But when it comes to goodness, there is no match for Rama!”

Are good and great mutually exclusive? Not, but it is very difficult to combine both. These might explain the difficulty expressed by Scott Fitzgerald’s framework when he talks of having “Two opposing ideas but still retaining the ability to function”. Why? Because greatness gets to the head. The ego swells so much, that there is little room to think of others. Empathy and goodness are replaced by selfishness and greed.

Watching the superb Netflix series Scam 1992 depicts the protagonist Harshad Mehta going through the same conflict. Starting off humbly, and wanting to provide the best for his family, he gets sucked into the world of stock trading. Success after success fuels his ego to such an extent that no amount of wealth and fame is enough. Goodness gets thrown out the window, as fraud after fraud is committed in the quest for greatness.

We must strive for good. Whether great comes or not is irrelevant.

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Acronyms of a liberated soul

Just a fun post this one (aren’t they all!). Here’s how a liberated soul might react to some common acronyms:

ICYMI – In Case You Missed It – “There is nothing to miss, because nothing ever was.”
BRB – Be Right Back – “How can you be so sure? It is all a play of the Supreme”
AFAIK – As Far As I Know – “We know nothing. Even Saraswati says she knows less than 1% of all creation.’
G2G – Got To Go – “What is the hurry? In a 100 years from now, none of us will matter”
BTW – By The Way – “All ways lead only to Him.”
YOLO – You Only Live Once – “Couldn’t be further from the truth.”
OMG – Oh My God – “Why do you exclaim only in times of need? There is nothing besides God”
IMHO – In My Humble Opinion – “I have no opinion, it is all God’s plan and His doing only”
IDK – I Don’t Know – “Yes, you are right on that one”
LOL – Laughing Out Loud – “I’ll join you, because life is fun.”
FAQ – Frequently Asked Questions – “What is Brahman, Aatman, Paramatman, Maya, Moksha?”
DIY – Do It Yourself – “Who else will? You came alone, you will go alone.”

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Why I’m (not) incompetent

As toddlers, when we wanted to speak better, we were surrounded by those who spoke well, and just kept repeating the same gibberish over and over. Today as an adult language learner, if we are in the company of a native speaker, we feel incompetent.

Where we previously studied and memorised many lists for many exams, today we feel incompetent. If someone at the workplace has better ideas than us, or gets promoted, we feel incompetent. Even at home, if a sibling or a cousin achieves more than us, we feel incompetent.

Incompetence is not jealousy, although it could stem from it. Incompetence is only an excuse to doing better, not a solution. It is this very same feeling of incompetence that leads to depression. Despite having everything, an unsolicited and unnecessary comparison to peers throws life off track.

What if we were to just accept the situation and let go? We are not very good at something? Okay so be it. If we can try to improve, then great, otherwise also great. In the long run, values matter more than skills, because skills can be outsourced and values cannot. Incompetence in values can and must be fixed. Peer comparison in skills is a waste of time, but trying to be the best most-humane person? Always a good thing!

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Morose code

A whole host of startups have emerged that seemed to be aimed at killing the joys of childhood. No more playing after school, no more watching cartoons, no more enjoying with other kids in the neighborhood.

Okay maybe its not so bad. But it’s certainly moving in that direction. The focus on academics has just gotten ridiculously high. Of course education is important, at least from a worldly perspective. Good credentials certainly help in getting jobs, and providing for the family.

But rats that most of us are, does the rat race have to begin at the tender age of 5?

There are now courses that teach kids to code. Some others teach kids ‘junior MBAs’ and ‘junior CEOs’. Putting undue pressure on kids is a dicey strategy, because they need to get to the age of 20 or 30 or 40 without suffering other mental health issues first. Fine, I get that coding has become a very important skill. But just alongside that, there are startups in the domain of ‘no-code’, which (simply put) means that these new age companies want to automate the process of coding itself. If this is the future, what then is the point of learning coding at age 5? Too much is changing too fast, and an inability to keep pace is leading to hundreds of millions of youngsters feeling inadequate, incompetent and helpless.

Laughing in the wind, rain on the face, mud in the shoes, learning values and morals from parents – those are the joys of childhood. Coding, CEO and MBA can wait.

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How to be welcome anywhere

Here’s a wonderful practical example of how being genuinely interested in others can bring dividends. This happened to a very close friend-couple of mine.

They had come to use the services of an auto-rickshaw driver a few times over the past year. As the pandemic struck in March and a full lockdown ensued, the income stream for auto and taxi drivers ceased.

The auto driver though, used to keep calling my friend-couple every few days, just to check in on them. When my friends offered him some money to help support him and his family through the tough period, he always refused, saying he was just calling to enquire about their well being.

This went on for a few months. One day, a relative of my friend-couple got the coronavirus and that whole family had to be admitted to a makeshift hospital. Food there was obviously not as good as home food, and so my friends graciously offered to cook food and send it over (so nice of them!). Obvious question then – the hospital is far off, how do they reach the home cooked meals over to that place? By-now-obvious-answer: the empathetic auto driver of course! It was no surprise that he was the first person that came to mind. My friend-couple engaged the driver for the next ten days, and were able to safely deliver the food to their relatives.

In his truly outstanding bookHow to Win Friends & Influence People“, author Dale Carnegie says that taking a genuine interest in others is a sure shot way to be welcome anywhere. Wouldn’t that be nice?

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Factory reset

“Sir, please install anti-virus, restart your phone / laptop, and then your problem will be resolved.”, said the customer care executive to a worried customer caller. Not anywhere near the first time she said this, and certainly nowhere near the last.

This is not ground breaking advice. We’ve ourselves been at the receiving end of this many times haven’t we? If there’s a tech problem, please restart your device.

Post the restart or the factory reset, things indeed do function smoothly. All of the new apps, software, bloatware, ransomware, malware and whatnotwares that were clogging the device are now taken care of.

But where is the reset button for us human beings? How can we rid ourselves of all the anxiety, stress, burdens, toxic relationships and other problems?

The reset button is called Empathy. If we turn our focus outwards, if we work for others, work for the world, work for nature, then we will focus less on ourselves and our own little problems, and more on others. Unlike with phones and computers though, a reset will not erase both the good and the bad. Instead, our reset buttons retain the good, and eliminate the bad. What more could we want?

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The fan

Captain America just gifted his Shield to a fan.
Iron Man and Spider-Man are fighting to outdo each other on sending even better gifts to this fan.
This tiny 6-year old fan, has bowled all of The Avengers over!
But how?

A gnarling German Shepherd chased after a 4-year old girl.
The fan, her brother, with not a trace of hesitation, bravely stepped in between.
All he wanted, was to save his sister.
He succeeded, but also got in harm’s way.

90 stitches later, he still has a smile on his tiny face.

Makes me think – would I at his age – have been able to act so selflessly?
Makes me think – would I at this age – be able to act so selflessly?

Values come from the inside. And the inside has no connection to the size of the outside.
This little fan has a new fan!

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No firsts among equals

How can we see the Universal Spark / Brahman / Supreme Soul / God / Super-consciousness in everyone?

A disciple was once singing a devotional song in front of my Guru. All the other members in the audience including his co-disciples, just couldn’t take the screeching any longer. Most of them left the room. But my Guru? He just continued enjoying the praises of the Lord. When the song was over, he asked the disciple to sing the song again. And then again. And then he praised him, saying that it was a heartfelt rendition, and that practising more would make him better.

The disciple knew that his singing was terrible, to say the least. When he asked my Guru, how he could enjoy what no one else could, my Guru said, “That is because I look at you as my own child. If your 2-year old son or daughter were to sing, even if totally out of tune, would you not enjoy and revel in the moment?”

Before we can reach the final states of consciousness that Vedanta speaks of, we must first attempt to see those around us as equals. Not from a material status point of view, but as those worthy of our empathy and compassion.

Only if we can see people as our own, can we then treat them as our own. Without this, the higher concepts will remain just that. Conceptual.

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Old is gold?

We feel good when we help others in need. Especially the really destitute.

We may donate old clothes, or old books, an old cycle, old footwear, old blankets or any other items we would have used before.

This is truly fantastic! But what could be even more so?

Donating something brand new. Something that is not a leftover. Specifically buying a brand new dress and donating it. Or buying a brand new book and donating it. Buying a nice pair of shoes and donating it. With the box and wrapping!

We will not just feel good. We will feel great.

Let us think of it this way. If we were at the receiving end, would we prefer the old, or the new?

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What’s in it for me? “You!”

Most people are wired to act only if there is a juicy answer to “What’s in it for me?”

I’ll donate two million to so-and-so University, if you give my daughter an admission there. I’ll work weekends, if i have visibility of a promotion. I’ll babysit your kids if you can give me your Xbox for the weekend. Quid pro quo.

“What’s in it for me?” is important for survival no doubt, in the materialistic and capitalistic world we live in.

But the real magic happens when we do things, despite the answer to “What’s in it for me?” being “Nothing”.

Such as? Maybe sending an old friend a bestselling book as a surprise. Or cooking a meal for your neighbour. Or learning and playing/singing a song for your favourite teacher. Or maybe just taking the time out to visit someone elder to you – who meant a lot to you in your childhood – but who you now haven’t seen in ages. There are some easy ones too – praise someone in public (remember the LAP currency?), donate some clothes or be an agony aunt/uncle (i.e. listen).

If every single interaction we have – with friends, family and colleagues could be this way, we will find:
a) amazing inner satisfaction which leads to peace which in turn leads to long lasting happiness, and
b) that we become the most likeable and remembered person amongst all

Even if this might initially seem like a stretch, we can surely start with just one such deliberate interaction every day. Doing something 100% for the other person, with no expectations whatsoever.

Even if the last many decades of our lives may have been relatively inconsequential to others, taking on this exercise can mean that in one year from today, you will have 365 die-hard fans – who will not just thank you, but always think of you and bless you!

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Social mediyuck

Many social media posts show off beautiful photos of food.
Let us remember, a majority of the people on our planet go to bed empty stomach unable to afford a meal.

Many social media posts show off amazing travel stories spanning 40/50/60+ countries.
Let us remember, many people world over have to painfully walk several miles daily just to get drinking water.

Many social media posts show off happy faces and smiling families.
Let us remember, many viewers just recently lost a loved one, or two.

Many social media posts show off brand new college / university degrees and glamorous jobs.
Let us remember, plenty never had the privilege of education, while others just lost their jobs.

Many social media posts show off the silliest of complaints (less cheese in my pizza; no hand towel in my room).
Let us remember, many are forced into the worst of jobs, for survival, and have no complaints box.

Why do we have a compulsive obsessive need to show off our status to the world?
Let us remember, it is only natural for the have-nots to reflect jealousy, sadness and resentment.

Are these the feelings we really wish to invoke in others? Can we not happily enjoy what we have – without insensitively rubbing it in other peoples’ faces?

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The cleanse

A scraggy and scruffy man knocked on the door every weekend. His ask? A few morsels of food for his workday.

His task was unenviable, perhaps even pitiable. Cleaning all the public toilets and septic tanks within his catchment area.

The lady at the door would oblige. Always providing him a decent meal. And also giving him some money to take care of his daughter’s education.

It became fairly obvious that some of this money was being used by him to buy cheap alcohol and get intoxicated.

While others objected with the usual, “He’s not putting the money to good use!”, the lady was firm in her decision to continue her dole outs.

Her rationale? “It is so difficult to even clean one’s own toilet. Here is a man who has to clean 100s of toilets, and that too of others. It is his job yes, but at least he’s doing it well. Maybe the alcohol gets him into a state where he is at least partially unaffected by the stench.”

It is easy to think for ourselves, but often impossible to put ourselves in other’s shoes.

The lady was my wife’s mother. She passed too early. But her life’s actions continue to inspire and live on.

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In others’ shoes

In his 2014 book Hit Refresh, Microsoft CEO Satya Nadella talks about his penchant for empathy.

Many years ago at an interview, the interviewer asked him what he would do if he came across a 3 month old baby lying on the street wailing. Mr. Nadella immediately said he would call 911, and the police, and an ambulance, and child care services among other things.

The interviewer told him “Satya, it is a baby, you could just pick it up and cradle it in your arms!”

Hardly something that might strike us isn’t it? What if we could use such empathy in our day to day interactions? We would appreciate others’ motivations and circumstances before flying off the handle.

And none of this is for the other person. Being empathetic will only help us – by retaining control over both, the mind, as well as the tongue.

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I, Me, Myself

A woman and her 5-year-old son visited a saint. “Sir, I have told my son many times, but he just does not give up eating sweets. I would be forever indebted to you if you could cure him of this problem please”.

The saint remained silent.

The next week, the woman came back with the same request. The saint was silent again.

This repeated for 4 weeks.

On week 5, the saint told her that he would speak to her son. The woman asked him in surprise why it had taken 5 weeks for this. The saint replied, “It took me the last 4 weeks to give up sweets myself!”.

Who are we to pass judgements on others, when we have so little control over our own actions? The focus has to be on our own transformation, not others.

Let us strive daily to be the better husband, wife, mother, father, daughter, son, brother, sister, relative, friend, colleague, boss, employer, employee, teammate.

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