During 26/11, the Taj Mahal Hotel staff’s selfless acts were rooted in ‘Tajness’—Trust, Awareness, Joy.
This culture starts with their unique method of recruitment.
Tata, the group behind the Taj hotel specifically hires from Tier 2 towns, valuing humility and service.
Employees, nurtured by constant appreciation, focus on customer safety, not personal gain.
Their instinct to protect guests saved hundreds of lives, despite the terror.
‘Tajness’ goes beyond business; it’s an emotional connect, ensuring staff remain loyal to the hotel’s legacy, safeguarding its reputation and people alike.