Here’s something I came across on my LinkedIn feed recently. A man who was in need of a job was giving some interviews.
During one such interview, the HR told him about the great practices followed in the company, the compassion, the empathy, the work life balance, the amazing culture, the camaraderie and so on. A wonderful HR marketing pitch if there was one.
A few days later, he got an email from the same HR. The email had no greeting, no salutation, no niceties, no ‘thank you for attending the interview’, no template-response either (‘thank you for interviewing with us, we appreciate your candidacy but regret to inform you…’).
Instead, the email from the HR had just one word. “Rejected”. Yes just this one word. Nothing else.
Maybe that HR didn’t have time, or was genuinely irritated by this applicant – who can say for sure. But it’s still basic courtesy isn’t it?
The learning for me was, that even though I don’t write ‘rejected’ emails, maybe I speak similarly – harshly and curtly at times. I may not even realize it, and I wouldn’t know the impact on the other person, but the other party might feel deeply hurt. Much care must be taken. Words once uttered, can seldom be taken back.