Imagine a chaotic check-in scene at an airport. At least 300 passengers are waiting for their turn to dump their luggages and collect their boarding passes. All in serpentine queues that would put a new iPhone launch line to shame.
There are many that have their flights departing in under an hour, and so the line-cutting begins. It’s chaos. It’s madness. It’s chaotic madness.
And then as one elderly chap begins to raise his voice against the (terribly) understaffed counters, a smart employee in counter 1 asks him to come over so that he could quickly be serviced, and more importantly, silenced.
What would most people do in such a situation? Take the shortcut right? The guy should have quickly taken his family to that counter, cutting ahead of at least a 100 passengers, simply because he raised his voice.
But that’s not what he did. He made his family stay back in line, went to that counter and reprimanded the employee for encouraging such shortcut behavior. He then proceeded to manage the line (and force other cutters to go back in-line) until his family got to the counter, after waiting in line. A role model citizen if there was one!