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Hot or cold

Winter is here, and we had to get our geyser fixed. Warm water was coming, but hardly. So we called the plumber, the same chap who had installed our geyser a few weeks back.

He said he wasn’t available, and to call the company for a replacement technician directly, which we did.

Said technician came over, took one look at the geyser, and immediately decalted declared that this installation suffered from the most basic of errors, i.e. incorrect positioning. It had been placed upside down – apparently the most rookie mistake possible.

Mistakes happen, and no harm done (except a nice bill of course).

We sent photos of the pre- and post- geyser setup to the plumber. His response? “I’ve been doing this job 25 years, and you tell me I’ve made a mistake? Impossible. I won’t even look at the photos you’ve sent.”

Nice lesson in overconfidence, ego, customer service, humility, and many other things I’m sure.

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