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Hard or soft?

In the realm of leadership today, there’s a lot of buzz around soft skills, and empathy often gets thrown into that mix. But Microsoft CEO Satya Nadella sees it differently. He believes understanding others goes far beyond what we typically consider soft skills. To him, labeling empathy as “soft” undermines its true importance—it’s actually one of the toughest skills to master.

Nadella emphasized this point in an interview with Axel Springer’s CEO Mathias Döpfner, stating, “Empathy is not a soft skill. It’s the hardest one to master—to truly connect with the world and the people who matter most to us.”

Moreover, Nadella highlights that empathy isn’t just about bettering relationships within a company—it’s also integral for understanding customers. According to him, genuine innovation stems from empathetically addressing unspoken needs.

Nadella has long championed the significance of empathy in leadership. His personal experiences, including being a father to his late son Zain, who had special needs, profoundly shaped his perspective. He acknowledges his wife’s empathy as a driving force behind his own commitment to infusing compassion into both his personal and professional endeavors.

In essence, Nadella’s stance underscores that empathy isn’t merely a trendy concept—it’s a fundamental pillar of effective leadership.

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