We are all getting more and more accustomed to food delivery – either on Swiggy or Zomato or Uber Eats and other similar services. We may have even seen many delivery executives zoom past on bikes or mopeds, as they hurry to fulfil their orders on time.
Usually, deliveries are well on time. A few days ago, there was a delivery guy who was about 10 minutes late. So I called him up and checked to see what he was up to, as his geolocation marker on the app had gone stationary. He immediately picked up, and apologized, and said that he got lost a bit and was coming soon. He enquired some directions with me, and then he was on his way he said. Another 8-10 minutes went by, and I was wondering why he would take so long given where his map was showing him.
He arrived a few minutes later at top speed and screeched to a halt, all sweaty. The reason? He was on a tiny bicycle, not a flashy bike or moped. No electricity / petrol to power him up. His legs probably got tired too, with multiple cycling trips this way. But he apologized again, and handed the parcel over with a big smile. Surely this is not his passion or calling – but he is doing this job to earn some side income – likely to make ends meet. But such a person is often at the receiving end of all sorts of abuses – with hungry and angry callers lambasting him.
We can all help such people by not just being nice to them, but also tipping them. And by more than just tiny amounts. One way, is to pay forward to them any discounts we would have received. At least in India, every payment option (credit card, pay later, netbanking etc.) offers plenty of discounts, free deliveries and cashbacks. I try to transfer all such savings/discounts as a tip to the delivery person. It’s the least we can do for their efforts in such trying circumstances (lockdowns).